5-Step Strategy for Customer Complaints. Breakthrough Strategy for Conflict Resolution with Jillian Shiflett of HomeBinder.com (Past Event)

The least liked, but most important aspect of good Customer Service is effectively resolving customer complaints. This presentation with Jillian Shiflett, HomeBinder's VP Customer Success, walks you through the process from beginning to end. Giving you, the inspector, insight into the process of negotiations and how to maintain the upper hand and resolve the conflict to your advantage. In short, how to change the customer's mind, without losing yours! Register at NACHI.TV.