Student Catalog of InterNACHI® School

WELCOME TO INTERNACHI®

The International Association of Certified Home Inspectors – InterNACHI® – is a federally tax-exempt, 501(c)(6) non-profit membership trade organization headquartered in Boulder, Colorado. InterNACHI® (nachi.org) continues its leadership role as the world's leading organization of certified property inspectors and enhances the home inspection profession by offering valuable membership benefits, including free online training, examination, and certification, business development, marketing support, legal documents, and discounts on everything from inspection software to E&O insurance. 

The International Association of Certified Home Inspectors (InterNACHI®) is a federally tax-exempt 501(c)(6) nonprofit membership trade organization headquartered in Colorado, USA (View Tax-Exempt Status and State Exemption Letter). InterNACHI® provides free online education courses and a Home Inspector Certificate Program exclusively to its membership through InterNACHI® School, which operates as a division within the membership trade organization. InterNACHI® School is accredited by a national accrediting agency (ACCET.org) recognized by the U.S. Department of Education. Our accredited college at internachi.edu provides our courses exclusively to InterNACHI® members. It is a members-only school. InterNACHI® School is a Member College of the National Association of Career Colleges (NACC) of Canada, a national association representing more than 500 regulated career colleges across Canada. 

InterNACHI® members may complete online e-learning courses and the certificate program at their own pace. The InterNACHI® School offers asynchronous online courses delivered through computerized electronic technologies to allow students flexibility in achieving their continuing education goals. The courses require attendance, participation, interaction with instruction, academic engagement, direct communication, and learning activity to meet the course and program objectives and achieve intended learning outcomes. InterNACHI's e-learning courses compare with similar training offered in a traditional face-to-face class and on-site instruction and comply with time-on-task analysis completed by the curriculum publishers. The online courses mirror their in-person/on-site classes closely, requiring the same components, covering the same topics, and setting the same goals and objectives.

InterNACHI® School does not require onsite attendance, and students do not attend an in-residence program. 

To become an InterNACHI® Certified Home Inspector and be awarded the InterNACHI® Certified Professional Inspector CPI® credential and logo, an individual must complete  InterNACHI's home inspector certification requirements. 

View School's Accreditation

An individual is required to join InterNACHI® as a member prior to enrolling in the Home Inspector Certificate Program or online education courses. The cost to join InterNACHI® as a member is $49 per month or $499 per year. There are no other costs or fees for completing the program or any online course or examination.   

Join InterNACHI® Now

InterNACHI® members are required to:

COST: MEMBERSHIP FEE, NO TUITION, NO OTHER FEES

All tuition and course fees are waived for InterNACHI® members. The cost to be a member of InterNACHI is $49 per month or $499 per year. There are no additional costs for members to complete the Home Inspector Certificate Program or any online education course. There are no examination fees or transcript fees. InterNACHI® School students are eligible for enrollment only if they are members of InterNACHI® and have also completed the program's prerequisites. The educational opportunities offered through the InterNACHI® School are provided as an InterNACHI® membership benefit.  

Join InterNACHI® for $49 per month or $499 for one year, and continue with your education at no additional cost. 

INTERNACHI®

Headquarters: 4635 Nautilus Court South, Suite C Boulder, CO 80301
Mailing Address: 1750 30th Street, Suite 301, Boulder, CO 80301
Telephone: (303) 223-0861
Website: www.nachi.org
Email: fastreply@internachi.org
Year Founded: 1994 

ONLINE EDUCATION FROM ANYWHERE AT ANY TIME

Students may complete online e-learning courses and the certificate program at their own pace.  The InterNACHI School offers online courses to allow students flexibility in achieving their continuing education goals. Students immerse themselves in self-study and peer-to-peer interaction through an online learning management system to facilitate learning. Students complete assignments, exams, and other interactive activities designed to support the achievement of program and course outcomes in a timeframe that meets their needs. As an online school, students do not attend an in-residence program, and InterNACHI School does not require onsite attendance. 

STUDENT VARIETY

Students interact with peers from various backgrounds and locations through telephone calls, email, social media, the learning management system, and online messaging forums. Students who interact with staff, peers, and mentors support the development of valuable networking connections. InterNACHI® School courses are facilitated by staff who understand the challenges of a varied community of learners and needs within an online learning environment. 

ACCREDITATION AND APPROVALS

InterNACHI® School is open from 9:00 am to 5:00 pm Mountain Standard Time, Monday through Friday. InterNACHI®School office is closed on the following holidays: 

• New Year’s Day
• Martin Luther King Day
• Good Friday
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year’s Eve

While InterNACHI® School’s office is closed on the above holidays, the online courses offered through the learning management system is available 24 hours a day, seven days a week, from anywhere, at any time, on any device. Students who need assistance may contact InterNACHI® by telephone and email through www.nachi.org/contact. Students receive a timely response within 24 hours during the workweek and by close of business on Monday for questions received over the weekend.
InterNACHI® FAQ

  

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INTERNACHI® BOARD OF DIRECTORS

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WHAT TO EXPECT AS AN INTERNACHI SCHOOL STUDENT

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ADMISSIONS 

InterNACHI® School's admissions criteria focus on the adult student population served. InterNACHI® does not discriminate against and provides equal opportunities to all qualified persons regardless of race, color, national origin, religion, sexual orientation, gender, gender identity, age, disability, veteran status, or any other category protected by local, state, or federal laws.

Step #1: Join InterNACHI® by visiting www.nachi.org and clicking the "Join InterNACHI®" button at the top right corner. Individuals seeking to enroll in an online education course or the Home Inspector Certificate Program must first join InterNACHI® as a member. The certificate program and online education courses are offered solely to InterNACHI® members.

Step #2: The individual enters their information (name, address, email, phone, and credit card) into the online form and agrees to the InterNACHI® membership terms and conditions. The membership terms and conditions are on www.nachi.org/membership.

Step #3: The individual receives an email with their membership confirmation, username and password, and instructions on how to begin their education as an InterNACHI® member.

The individual may visit www.internachi.edu or the Student Catalog to enroll in the Home Inspector Certificate Program or any online course provided by InterNACHI® School to InterNACHI® members for free.

EDUCATION COURSE ADMISSION PREREQUISITE

An individual seeking to enroll in an education course is required to be an InterNACHI® member. F ollow the admissions process as described previously. 

TRANSCRIPTS NOT IN ENGLISH 

Students who earned an academic credential completed in another country or where English was the principal language of instruction must have their transcripts evaluated by a member of the Association of Credential Evaluation Services, an acceptable source for foreign credential evaluation and translation services. The translated document and official transcripts must be submitted to InterNACHI® School as a part of the admissions process. 

ADMISSION ACCEPTANCE

Prospective students are notified by email of their InterNACHI® membership and acceptance into the Home Inspector Certificate Program or continuing education course.

DENIAL OF ADMISSION

A prospective student will be denied admission if they are not a member of InterNACHI®, do not have access to meet minimum technology requirements, or do not submit a completed application form. 

TUITION AND FEES

Students are eligible for enrollment only if they are members of InterNACHI®. Through an agreement with InterNACHI®, there is no cost to students. All tuition and fees are waived for InterNACHI® members. The educational opportunities offered through InterNACHI® School are provided as an InterNACHI® member benefit. There are no educational-related costs associated with completing either the Home Inspector Certificate Program or online education courses. There are no examination fees. 

REFUND POLICY

InterNACHI® School does not charge students tuition. The school is closed enrollment and only InterNACHI® members are eligible to apply and enroll in the Home Inspector Certificate Program or continuing education courses. As a member of InterNACHI®, educational opportunities are provided at no cost. 

COURSE CANCELLATION

Students may, at any time, cancel enrollment in any course or program simply by canceling their membership by visiting www.nachi.org/cancel. Written notification is not required. Students who cancel their InterNACHI membership, automatically cancel their enrollment in all online courses or the certificate program offered by InterNACHI® School. Courses are not marked as passed if not successfully completed.

STUDENT RIGHT TO PRIVACY

The Family Educational Rights and Privacy Act of 1974 (FERPA) is a U.S. federal law that gives students access to their records and protects the privacy of their education records. InterNACHI School does not disclose personally identifiable information about students or allow inspection of their educational records without written permission unless the act is covered under certain exceptions permitted by the Act.  

FERPA grants the following basic rights to each student: 

Directory Information: InterNACHI School may release directory information without written authorization. FERPA defines directory information as being information not generally considered harmful such as name, address, enrollment status, telephone, email, place of birth, degree, and awards conferred. It is the institution’s responsibility to define what is considered directory information. InterNACHI School has designated the following as directory-related information: 

Students may decline to have directory information published by notifying InterNACHI School in writing and mailing the request to 1750 30th Street, Suite 301 Boulder, CO 80301. 

All student data including grades, assessment results, student identification, exam sessions, and course transcripts are stored permanently and are made available to federal and state regulatory bodies upon request. 

Non-Directory Information: InterNACHI School may release non-directory information to third parties (e.g., parents, spouses, or siblings) with written authorization. Non-directory information may include race, ethnicity, citizenship, grades, GPA, course schedule, admission documentation, or billing information. 

SECTION 504/AMERICANS WITH DISABILITIES (ADA) POLICY

InterNACHI School does not discriminate on the basis of age, race, color, sex, disability, religion, sexual orientation, national origin, or any other category protected by local, state, or federal laws. Prospective students who are persons with disabilities, as defined in paragraph 104.3(j) of the regulation under Section 504 of the Rehabilitation Act of 1973, may apply for admission to the certificate program or continuing education courses. InterNACHI School works with prospective or active students to determine whether reasonable accommodations can be effective and/or are available. Students with disabilities are required to contact InterNACHI School and speak with the disabilities coordinator. 

NON-DISCRIMINATION POLICY 

InterNACHI School does not discriminate on the basis of age, race, color, religion, gender, national origin, familial status, sexual orientation, or handicap and shall comply with all federal, state, and local laws concerning discrimination in its programs or activities. It provides equal access to the Home Inspection Certificate Program and home inspection continuing education courses offered. For more information, individuals may contact InterNACHI School at (303) 223-0861 or by email at fastreply@internachi.org. InterNACHI Legal Department is at www.nachi.org/contact.

ACADEMIC INFORMATION

Students can enroll in either the Home Inspector Certificate Program or from more than 80 online education courses. As an avocational institution, InterNACHI® School offers one certificate program and continuing education courses online through a learning management system. Students may begin their courses at any time. InterNACHI® School’s e-learning curriculum is self-paced to provide flexibility and meet the busy lifestyles of the adult students served. A student has one calendar year to complete a course or program. 

HOME INSPECTOR CERTIFICATE PROGRAM (549 CLOCK HOURS)

Students seeking to gain and develop the knowledge, skills, and abilities necessary to perform a home inspection and to attain a Home Inspector Program Certificate of Completion may enroll in the InterNACHI Home Inspector Certificate Program. 

Students enrolled in InterNACHI® School's Home Inspector Certificate Program must pass InterNACHI's Online Inspector Examination as a part of the program pre-requisite. The 60-minute examination is comprised of 120 questions selected at random. Students are required to pass the examination with a score of 80% or higher. 

Students must complete the entire program maintaining a minimum grade point average of 2.67 to complete the program. A certificate is awarded at the successful completion of the program.  

Students may choose to complete the Online Inspection Examination as a proctored exam. The proctoring feature is optional. There is a fee associated with taking the proctored exam, and students are responsible for paying the proctored exam fee. On the day of the proctored exam, the student logs into the web-based exam with his or her unique membership ID number, username, and password to begin the proctored exam session. Proctors use valid government-issued photo identification to confirm student identity. Students may be required to pass the Online Inspection Examination as a proctored exam based on their home state/province requirements. 

CONTINUING EDUCATION COURSES (CLOCK HOURS VARY)

InterNACHI® School offers a variety of courses on home inspection-related topics for industry professionals for personal or professional knowledge enhancement. Each course can be completed individually and does not require specific prerequisites or additional required knowledge. 

CLOCK HOUR CALCULATION

InterNACHI documents its implementation and application of policies and procedures for determining clock hours awarded for its courses and program in its Clock Hour and CEU Calculation Policy for Online Courses. 

TRANSFER OF CREDITS

INSTRUCTIONAL MODEL

InterNACHI® School is an avocational postsecondary institution that provides students opportunities for continuing education through self-paced courses and a Home Inspector Certificate Program. InterNACHI School’s online e-learning management system provides students with the following to effectively support learning and achievement of personal academic goals: 

Directed Independent Inspection Study:  Students enrolled in online courses and the Home Inspector Certificate Program have the option to find an InterNACHI® Certified Mentor to provide informal tutoring and advice. The InterNACHI® School Inspector Support Services are also available for students.  Mentoring enables members to work with volunteers through email and online forum messaging regardless of geographic location.  By using electronic communications, online mentoring develops and grows the knowledge, skills, abilities, confidence, and understanding of an individual. Having a mentor is not required to complete any course or program.

COURSE SCHEDULE

Students may complete continuing education courses in any sequence. For the Home Inspector Certificate Program, InterNACHI® School provides a recommended sequence for completing courses to facilitate student success. 

COURSE NAVIGATION & HELPFUL VIDEOS

Each course has a navigation menu and a series of "Next Page" buttons. We provide students with a link to helpful "how-to" videos to provide additional guidance through the course system. 

LIBRARY AND SUPPLEMENTAL LEARNING RESOURCES

InterNACHI School provides students with companion course materials within the online courses. Courses integrate online discussion components allowing students to interact with their peers to gain a deeper understanding of the content. Students share thoughts, submit writing assignments, upload images, and may interact with peers through the learning management system. Students access the online library, additional videos, graphics, glossary, and other study resources through the learning management system. 

InterNACHI® School provides members, students, staff, and mentors unlimited access to educational media and learning resources, including library services that are appropriate to meet the objectives of the program. Those resources for members (online at no additional cost for members) include:

Unlimited access to the library and resources is provided online to members, students, staff, and mentors. Access to a collection of professional educational materials is provided for staff, managers, and mentors to keep abreast of trends, developments, techniques, research, and experimentation. This variety of educational materials is selected, acquired, organized, and maintained by the Education Department to help fulfill InterNACHI’s mission and support its educational program. The collection supports all the programs offered at InterNACHI and includes reference works, periodicals, manuals, and other publications to facilitate the achievement of the educational mission. There is a library of resources at InterNACHI Headquarters in Boulder, Colorado.

New course offerings and increases in student enrollment are reflected in added allocations of resources for ensuring student access to educational media and learning resources, as appropriate. 

TECHNOLOGY REQUIREMENTS

Students need access to a computer with an internet connection. InterNACHI School courses are written in XHTML code for quick loading to accommodate both older and newer computers. For courses with video media, a high-speed internet connection is recommended, but not required. All courses integrate user-friendly features including a hierarchal menu coupled with sequential page navigation. Students may start, stop, and restart courses as needed to gain mastery of the material. The learning management system records and displays students’ progress. Students are required to have access to a computer with the following:  

Students need access to and possess competence in the following applications: 

To assure student success, InterNACHI School recommends students possess the following minimum skills: 

TECHNOLOGY SUPPORT

Prospective students who would like to refresh their computer skills to better support their success at InterNACHI School should consider completing this free, online digital literacy course: https://applieddigitalskills.withgoogle.com/c/college-and-continuing-education/en/digital-tools-for-everyday-tasks/overview.html. 

If you need assistance with technology, feel free to contact our Software Development Team at www.nachi.org/contact. InterNACHI® staff members provide guidance, advice, and direction to help students achieve their academic goals. Staff generally respond to students within 24-72 hours. 

• name;
• company name;
• address;
• two email addresses;
• phone number;
• credit card information;
• last four digits of the member's social security number;
• professional license number (if applicable); and
• desired username and password.

GRADING POLICY

To ensure that grades are applied and assessments are implemented accurately, fairly, and consistently avoiding discrimination, students complete assessments that are evaluated online using an automated grading system. All quizzes and examinations taken within our e-learning course system are graded automatically by the learning management system, and students receive their assessment results immediately following submission. Grades and scores are private and are available only to the student through their Members-Only Account. InterNACHI will help submit student grades and course completions to regulating or licensing bodies if so requested by the student. The member may be messaged about what action we recommend they take about their coursework. 

A student may retake a course's final exam. In order to retake a final exam of a completed course that has gone under significant updates, the student is required to repeat that updated section and its related quiz section before beginning the final exam. Students may repeat courses; however, only the most recent passing grade is recorded as the final grade. 

To help prevent a student from failing to meet the minimum benchmarks for academic progress and course completion, InterNACHI's education system will automatically notify the student of their progress. For example, within two weeks after joining as a member, our system checks to see if the member has begun a course. If they have not, they are messaged encouragement to begin their education adventure. Within one month of starting an online course, the system checks for inactivity. Within six months after enrolling into the Home Inspector Certificate Program, the system checks the member’s progress on completing the program within one year.  

NUMERIC GRADE PERCENTAGE

InterNACHI® School evaluates students for academic progress following each course with a course final exam. Each online course has a final exam. In order to pass a course, a student must earn a numeric grade percentage of 80% or higher on the course's final exam. 

InterNACHI® School does not provide students grades. There is no grading scale. In order to pass a course, a student must earn a numeric grade percentage of 80% or higher on the course's final exam. 

This 80%-minimum grading for quizzes and final exams is consistently applied across all courses and programs. 

We do not provide letter grades. We provide numeric grade percentages.

INCOMPLETE GRADES

InterNACHI School does not issue incomplete grades or marks. If a student does not complete an online course while a member, no type of credit (partial or otherwise) will be provided.

LEAVE OF ABSENCE

InterNACHI® School does not have a leave of absence policy. InterNACHI® understands that students have a busy life balancing personal and professional responsibility. Students who are unable to continue making progress in a course or program may at any time cancel their membership by visiting www.nachi.org/cancel. An additional notification is not required.  

Students who wish to return to their coursework will need to apply for membership and start over any incomplete courses or re-enroll into the incomplete program. 

TRANSCRIPT

Individual transcripts are available by logging into the Members-Only Account and clicking the Member Transcript tool. A transcript is a downloadable digital copy of a student's permanent academic record, which includes all courses completed and all grades and credits received. 

• Plagiarism, where a member represents someone else's language, thoughts, ideas, or expressions as their own.
• Cheating, where a member breaks rules or policies in order to receive academic credit.
• Misrepresentation, where a member, either by words or conduct, provides a false statement of a past or existing fact.  

STUDENT SERVICES

The following are administrative policies and procedures to guide students through their educational opportunities with InterNACHI School. 

JOB PLACEMENT AND CAREER ASSISTANCE

InterNACHI offers assistance to members consisting of skills development and business start-up practices. InterNACHI does not provide job placement or career assistance. InterNACHI makes no guarantee, expressed or implied, of future employment or occupation. InterNACHI School does not guarantee job placement or career advancement to any student. The training and education offered is not a guarantee or assurance of employment. 

ACADEMIC ADVICE AND SUPPORT

InterNACHI staff members provide guidance, advice, and direction to help students achieve their academic goals. Our Member Services, Student Services, and Education Department provide admissions counseling, and application and registration processing. To best support busy, working adult students, InterNACHI staff may maintain regular interaction with students, daily checking assignment submissions, student questions, online discussions, student requests, and other academic activities. Staff generally respond to students within 24-72 hours. If additional time is needed to respond to a request, students are notified that the request was received and provide a timeframe for expected resolution. 

COURSE CERTIFICATE OF COMPLETION

After successfully completing a course and its final exam with a score of 80% or better, a course certificate is automatically made available for the student to download for printing after the student logs into their membership account with their unique username and password. State- or industry-specific certificates for course completions are provided by InterNACHI as required and regulated by the regulating authority. 

TECHNOLOGY TERMS OF USE

InterNACHI School’s learning management system is provided for students’ educational use. Continued access to the learning management system is contingent on compliance with the following terms and conditions and all applicable laws. By accessing the learning management system, students agree to the following policies. 

By accessing the site, students agree to defend, indemnify, and hold harmless InterNACHI, its officers, directors, shareholders, employees, affiliates, and agents (“indemnified parties”) from and against any and all liabilities and costs (including, without limitation, reasonable attorneys’ fees and costs) incurred by the indemnified parties in connection with any claim arising from any breach of these terms and conditions of use. Students further agree to cooperate as fully as reasonably may be required in the defense of any such claim. InterNACHI reserves the right to assume, at its own expense, the exclusive defense and control of any matter otherwise subject to indemnification by students, and they shall not, in any event, settle any matter without the written consent of InterNACHI.

Students expressly understand and agree that their use of the site is at their own risk. Neither InterNACHI nor any of its officers, directors, shareholders, employees, affiliates, or agents warrants that the site will be uninterrupted or error-free, nor do they make any warranty as to the results that may be obtained from the use of the site. The content and function of the site are provided “as is,” without warranties of any kind, either express or implied, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, and absence of viruses and damaging or disabling code. To the fullest extent permissible by law, InterNACHI shall not be liable for any interruption of or error in providing services under any circumstances, or any viruses or damaging code transmitted in connection with the site or any courses, including, but not limited to, InterNACHI’s negligence or the negligence of any of its officers, directors, shareholders, employees, affiliates or agents. The students acknowledge that, due to the nature of the internet, the site may not be accessible at all times, and that information transmitted over the Internet may be subject to third-party interception and modification. Because some states do not allow the exclusion or limitation of implied warranties, in such states, the preceding exclusions and limitations shall apply to the greatest extent permitted.

COMPUTER USAGE POLICY 

Everyone within the InterNACHI community, including InterNACHI staff, who uses computing and communications devices has the responsibility to use them in an ethical, professional, and legal manner.

The InterNACHI School community agrees to access and use the InterNACHI site, all related webpages, data, and information only for lawful purposes and will not: 

The InterNACHI School community also agrees to abide by the following conditions: 

Membership and access to InterNACHI systems shall be revoked for reasons including, but not limited to, modifying or divulging private membership or corporate information such as file or mail contents of other users without their consent, modifying or destroying school data, or using the networks in a manner contrary to the established guidelines.

ANTI-SPAMMING POLICY

Students specifically agree that they will not utilize email addresses obtained through using InterNACHI’s services or equipment to transmit the same or substantially similar unsolicited messages to 10 or more recipients in a single day unless such messages specifically pertain to coursework and are communications to staff, mentors or other members or students.

COPYRIGHT POLICY, USE OF CONTENT, AND INTELLECTUAL PROPERTY

All InterNACHI members and InterNACHI School students must respect the copyrights in works that are accessible through computers connected to the InterNACHI site and network.

LIMITATION OF LIABILITY

In no event will InterNACHI or any of its officers, directors, shareholders, employees, affiliates, or agents be liable to students or any third party for any incidental, indirect, special, or consequential damages (even if InterNACHI has been advised of the possibility of such damages) arising out of their use of or inability to use the site, including, without limitation, the loss of revenue or anticipated profits, loss of goodwill, lost business, lost data, computer failure or malfunction, or any and all other damages or losses. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, InterNACHI's liability is limited to the greatest extent permitted.

ALCOHOL USE AND ABUSE

Because alcohol consumption may impair or block formal education and disrupt the learning environment, InterNACHI is obligated to observe and abide by the laws of the state of Colorado regulating alcohol consumption and to safeguard those persons whose rights and safety are threatened by alcohol consumption.

Because InterNACHI is an online school, each student is further obligated to observe and abide by the laws of the state in which they participate in our online education forum. Further, it is each student’s obligation to be apprised of the laws relating to alcohol use in their home state.

ADMINISTRATIVE WITHDRAWAL

A student may be administratively withdrawn from a course for violations of InterNACHI School’s policies, including its code of conduct, policies related to academic integrity, satisfactory academic progress, and course participation, among others. No earned credits will be lost. To continue with a program after having been administratively withdrawn, a student must petition for permission to re-apply to InterNACHI School.

DISMISSAL 

A student may be permanently dismissed from InterNACHI School for repeated offenses or for a blatant one-time violation of InterNACHI School’s policy. InterNACHI School considers the dismissal of a student for any of the following reasons: unethical or illegal conduct; academic dishonesty; submitting falsified or misleading information; failing to complete his/her program within the maximum time frame; or otherwise failing to meet the Code of Conduct and Academic Integrity Policy. Students receive a warning and are advised on how to resolve the situation. However, a warning is not required if a single offense is deemed serious enough, in which case a student may be dismissed without any prior misconduct or notice.

PETITION AND APPEAL 

Students may petition InterNACHI School for special consideration or exemption from InterNACHI School’s policies and procedures when it can be shown that extraordinary or extenuating circumstances have contributed to students’ status being inconsistent, contrary or contradictory to InterNACHI policy. A petition or appeal must be submitted in writing to InterNACHI's Education Department. The petition must include a detailed description of the request, with sufficient documentation and justification for granting the request. A decision on a petition will be rendered within 30 days of it being submitted. A student may appeal for reinstatement in cases where the student is determined ineligible, has been administratively withdrawn from a program, or has been dismissed from InterNACHI. 

GRIEVANCE AND COMPLAINT POLICY 

InterNACHI School’s Grievance Policy is in place to provide a formal procedure to address issues that require investigation or resolution. The Grievance Policy is intended to promote honesty and respect throughout the educational process and work environment of InterNACHI members, students, and mentors. 

A grievance may arise because of a decision or action taken by a staff member that is seen to be in violation of policies and procedures or constitutes an arbitrary, capricious, or unequal application of the InterNACHI School’s policies or procedures. 

InterNACHI® School believes that there should not be an issue that cannot be resolved through close cooperation among members and staff. Fundamental to the grievance process is the principle that all parties make a good-faith effort to resolve all issues prior to initiating the grievance process. Every attempt needs to be made to ensure that a resolution is sought at the appropriate level.  

The following steps are recommended to resolve any issue, complaint, or grievance:  

WRITTEN GRIEVANCES AND APPEALS

Written grievances and appeals must contain the following: 

Sufficient opportunity will be provided for persons named in the grievance to respond. Records of all grievances are kept on file at InterNACHI®. Students who are or were students of InterNACHI® and believe that the InterNACHI® or anyone representing the institution has acted unlawfully have the right to file a complaint with the accrediting commission. 

STUDENT GRIEVANCE PROCEDURES

The Student Grievance Procedure ensures students have the opportunity to present grievances to InterNACHI School regarding a certain action or inaction by a member of the InterNACHI community, and that InterNACHI has a consistent way of resolving those grievances in a fair and just manner.

Students may pursue a grievance if they believe that a member of the InterNACHI community has violated their rights. This Student Grievance Procedure applies to alleged discrimination on the basis of race, color, religion, sex (including sexual orientation and gender identity and expression), age, national origin, or disability, as well as problems arising in the relationship between a student and InterNACHI School that are not governed by other procedures. Upon request from any student, InterNACHI will provide guidance about the appropriate system for redress of a particular complaint.

Information Resolution: Prior to invoking the procedures described below, the student is strongly encouraged, but is not required, to discuss his or her grievance with the person alleged to have caused the grievance. The discussion should be held as soon as the student first becomes aware of the act or condition that is the basis of the grievance. 

Initial Review: If a student decides not to present his or her grievance to the person alleged to have caused the grievance, or if the student is not satisfied with the response, he or she may present the grievance in writing to the Legal Department of InterNACHI. Any such written grievance must be received by InterNACHI no later than 30 calendar days after the student first became aware of the facts that gave rise to the grievance. InterNACHI will conduct an informal inquiry, as warranted, to resolve any factual disputes. InterNACHI may appoint an impartial group of people of no more than three persons to conduct an inquiry or closer examination. InterNACHI may state the terms and conditions of the closer look in a memorandum appointing the group. A group appointed will have no authority to make recommendations or impose final actions. The panel’s conclusions shall be limited to determining and presenting facts to the administrator in a written report.

Based upon the report of the fact-finding panel (if any), the administrator shall make a determination and submit his or her decision in writing to the student and to the person alleged to have caused the grievance within 30 calendar days of the receipt of the panel’s report. The written determination shall include the reasons for the decision, shall indicate the remedial action to be taken (if any), and shall inform the student of the right to seek an appeal. 

Appeal Procedures: Within 5 calendar days of receipt of the administrator's decision, a student who is not satisfied with the response after the initial review may seek further review by submitting the written grievance, together with the director’s written decision, to the InterNACHI Founder, COO, and General Counsel at www.nachi.org/contact. 

Students are encouraged to resolve all complaints at the lowest level with InterNACHI. If students do not feel their complaint was adequately addressed, they may contact ACCET, Accrediting Council for Continuing Education and Training at https://accet.org/.

ACCET COMPLAINT PROCEDURE

This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET and the institution to ensure that quality educational training programs are provided. When issues or problems arise, students should make every attempt to find a fair and reasonable solution through the institution’s internal complaint procedure, which is required of ACCET-accredited institutions and frequently requires the submission of a written complaint. Refer to the institution’s written complaint procedure, which is published in the institution’s catalog or otherwise available from the institution upon request. Note that ACCET will process complaints that involve ACCET standards and policies and, therefore, are within the scope of the accrediting agency. If a student has used the institution’s formal student complaint procedure, and the issue has not been resolved, the student has the right and is encouraged to submit a complaint to ACCET in writing via the online form on the ACCET website (https://accet.org/about-us/contact-us). 

STUDENT ACCOUNT AND PROFILE

InterNACHI members have their own online Members-Only Account. Members-Only tools within the account allow members to:

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